Frequently Asked Questions
Everything you need to know about shopping with NEC UK
What are your shipping rates and delivery times?
We offer standard UK delivery within 3-5 business days for ÂŁ3.99, or free on orders over ÂŁ50. Express next-day delivery is available for orders placed before 2pm Monday to Thursday.
How can I return an item that doesn't fit?
We offer a 28-day return policy. Items must be unworn, with original tags attached. You can generate a return label through our online portal and drop your parcel at any local Post Office.
Do you offer international shipping outside the UK?
Currently, NEC UK focuses on serving our customers within the United Kingdom to ensure the fastest delivery times and best service, but we plan to expand to Europe soon.
How do I know which size to order?
Each product page includes a detailed size guide with measurements in centimeters and inches. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, Amex), as well as digital wallets like Apple Pay, Google Pay, and buy-now-pay-later options via Klarna.
Are your garments ethically sourced?
At NEC UK, we are committed to sustainability. We partner only with manufacturers who adhere to fair labor practices and utilize eco-friendly fabrics where possible.